Application & Product Information
What age are the magnetic timber products suitable for?
The products are suitable for anyone over 3 years old.
What are the products made of?
Our magnetic timber range is made from sustainably sourced rubberwood.
Rubberwood is an eco-friendly and durable timber. It is harvested as a by-product from trees that no longer produce latex for commercial applications, and turned into our beautiful timber creations that appear in homes across the world.
We use magnets which are completely concealed, and finish our products with non-toxic paints and lacquers, ensuring the highest quality and standards.
The tiles contain magnets – that worries me! Are they safe?
We are parents too, so safety is absolutely paramount for us. We have designed the range to ensure the magnets are complete concealed.
Our products are laboratory tested to comply with Australian Safety standard AS/NZS ISO 8124, European standard EN71 & USA standard ASTM F963-17.
Is there variation in the timber?
As timber is a natural material, each board, tile and stand has its own unique appearance with variation in character, colour and grain pattern. We like to think of them as beautiful imperfections (just like real people have!)
Where are the magnetic timber products made?
Our products are all designed in Brisbane, Australia.
They are ethically manufactured in Thailand, with our factory selection being one that met our criteria of having the highest standards for the well-being, health and safety of their employees, a team that took pride in their craftsmanship and delivered exceptional quality goods with a strong sustainable focus.
How do I care for my magnetic timber products?
We have kids so get that our products need to be robust.
Our magnetic timber range is all sealed with a clear coating, so can be cleaned with a slightly damp soft cloth then wiped dry. Avoid using excess moisture or cleaning products.
Keep timber out of direct sunlight to preserve its colour.
Are there additional picture tiles available?
Yes! There are over 140 designs currently, and may more in development.
We’ve made them into handy sets for different categories in different sized packs.
Are the magnetic tiles double sided?
We have tried to make our picture tiles as versatile as possible, so some tiles have a dual purpose. For example, school on one side and kindy on the other. Or two grandparents on one side, and a single grandparent on the other.
Our routine and responsibilities sets all come with a star on the back, to help children recognise the tasks have been completed.
Can I choose my own tiles?
Unfortunately, the tiles come in pre-determined packs. Whilst we have tried to be as comprehensive as possible (and spent many months researching the perfect combinations!), we know every family is different with their own individual needs.
We liken it to a packet of jellybeans, I still buy a packet of jellybeans, even though the black ones will never be touched (like ever! Bleh!!)
As we grow, we’d love to set up a community whereby people can swap tiles with other families, so none go to waste. We are also looking into having particular times throughout the year where we can offer single tiles as a limited release option.
Is there an option to choose coloured tiles?
We will be releasing coloured tiles in the future. Yippee!
Do you do blank tiles?
Watch this space. Just sayin’
Do you do custom orders?
Not at the moment, however you can request something be added to one of our future ranges by getting in touch with us here.
What if my child doesn’t recognise the icon?
Choosing icons/pictures can often be super tricky, especially for some of the more unique tiles we have in our range. Whilst we have market tested on many groups of children, we know that some pictures might take a little while to ‘click’
In our experience though, once children are told what the tile represents, they are able to connect and understand very quickly.
How many children is Little Agenda suitable for?
Little Agenda is designed to accommodate 1 – 2 children. The reason we didn’t make it any bigger, as we didn’t want to cause overwhelm for our little ones. We found the sweet spot between practicality and what the experts told us!
How many tiles can fit on Little Agenda?
Little Agenda can hold approx 8 tiles per day, 56 for the week. The blank side can hold over 80 tiles.
Can Little Agenda be wall mounted? Or what about directly onto the fridge?
Little Agenda can be wall mounted by using 3M mounting strips.
The board itself can’t magnetise to the fridge, but we’ve created a super handy Fridge Kit that is designed for just that!
How many tiles can fit on the Routine Helper?
The Routine Helper holds 20 tiles, 10 on each side.
Can I receive NDIS funding?
Yes! Many of our stockists are registered NDIS providers. You can find our stockists list on our website.
Are you making more products in the future?
You bet! This is just the beginning.
TIMBER TOY TAGS
What are these products made from?
Our timber tags and tiles are made from Hoop Pine Plywood, a native specie grown in Queensland, Australia. The plantations are in Yaraman, a rural town in the Toowoomba Region, and also further north in Gympie, a town in the Wide Bay-Burnett district.
The timber we used could well infact be older than you! It takes around 50 years from planting to reach the harvesting cycle.
It is a sustainable resource that is 100% plantation grown, and proudly boasts a Green Star timber accreditation.
The plantation is committed to supporting responsibly managed timber harvesting and processing. Inevitably, wood waste is generated in the production process, however this waste is turned into energy to fuel equipment in the mill. Left over cores are used in the manufacture of timber pallets, and could even make it into your own backyard by way of bark used in landscaping.
Is there variation in the timber?
As timber is a natural material, each tag, tile and stand has it’s own unique appearance with variation in character, colour and grain pattern. We like to think of them as beautiful imperfections (just like real people have!)
This also means the colour of the laser etch can vary with timber, appearing darker or lighter depending on the resin content in the natural material.
How do I care for my timber products?
Our timber tags, tiles & stands like to be treated gently. Simply wipe them over with a clean dry cloth.
Avoid exposing them to moisture or putting them in rooms that get humid as it can lead to the timber warping.
What kinds of materials can I adhere my tags to?
Our timber tags can be applied to surfaces with the Command™ 3M range by following their recommended application.
Adhesive velcro dots are also fantastic if you like to swap things around and rotate your toys.
There is also the option to order your tags with holes/swing tag ties, so they can be tied to baskets with ease.
What size are the timber products?
Our timber products come in various sizes, which can be found under each individual product description on the shop page of our website.
All Second Scout products are for decoration purposes and not to be used as toys.
ADHESIVE VINYL LABELS
What are the labels made from?
Our adhesive vinyl labels are made from premium grade, clear vinyl which allows for semi-permanent fixing. That means they can be removed if you choose, but won’t keep their integrity to be reused somewhere else.
The transparent vinyl background gives the appearance of a vinyl cut decal-style label, however they are designed to be a singular piece to allow easy application and keep unwanted little sticky fingers from peeling off the ‘R’ in SHIRTS!
How do I care for my labels?
Our labels are waterproof (24 hours after being applied) and can even be used outside. We’ve even given them a whirl in the dishwasher (top shelf only), and they came out perfectly. Avoid scrubbing and putting in the microwave though.
What kinds of materials can I adhere my labels to?
Our labels can be applied to smooth and flat surfaces such as plastic, glass, mirrors, tiles & laminate. Textured and rough surfaces such as fabric and raw timber don’t adhere that well.
How do I apply my labels?
- Thoroughly clean your surface and ensure it’s dry before application.
- Peel away the required label from the sheet gently at an angle (starting from a corner).
- Being careful not to touch the back of the label, position it where you’d like it to go, and press down, again from a corner, smoothing over it with your thumb to ensure there are no bubbles. Bubbles are good for parties. Not for labels. Rub over the label thoroughly with a smooth flat object such as a plastic ruler or credit card.
- Voilà! You’re done (how clever are you?!). Make sure you wait 24 hours before these guys get wet!
If you require assistance, please email our Chief Label Applier at firstname.lastname@example.org
What size are the labels?
Our labels come in various sizes, which can be found under each individual product description on the shop page of our website.